Security and Alarm FAQs
How much does a basic security system cost?
Systems start at $ 599.00 purchased
and installed. Don’t be fooled by others who offer low cost or “FREE” alarm systems. Those systems typically have very limited features, are
leased proprietary equipment, and/or are installed by a “dealer” who
runs your personal credit and immediately sells the contract to a
Does Emergency Network sell alarm and security systems or
Emergency Network generally sells
equipment outright. We do offer other creative financing solutions
if needed. You will never be “surprised” by a hidden lease
term in the contract.
What kind of monitoring services are available?
Emergency Network customers have access to their account through encrypted web base
services. Some upgrades are radio or internet secure line signal transmission,
arm & disarm reporting, GPS tracking or many other progressive
How long does an installation take? A basic system usually takes
3-4 hours to install. Our installers are paid by the hour.. Not the
job. We allow time for thorough testing, training and a clean installation.
Some companies pay sub–contractors a flat rate to install systems,
encouraging quick installs.
Does the installer clean up?
Yes! We often receive
compliments on our neat and clean installations.
Will my homeowner’s
insurance premium go down with a security system?
Your insurance provider
will be able to tell you if you are eligible for a discount on your homeowner’s
insurance. However, it has been our experience that homeowners receive
up to a 20% discount for a monitored security system.
Do you install
alarms for homes or businesses?
Both. Emergency Network employees have installed
thousands of systems for residential and commercial customers. We are
experts from installing basic systems to very sophisticated, integrated
Can Emergency Network monitor my existing equipment?
Emergency Network installers have a wide range of experience
programming just about every system brand in existance! If we can't program it, we will make every effort to replace the equipment at a very
affordable price. However, we recommend reviewing any contract
that may be in affect with your current provider.
FAQ from Emergency Network Alarm Customers:
What does my monthly/quarterly monetary obligation include?
This payment covers the monitoring of your alarm system and the costs associated with contacting the emergency call list in the event of an incident.
Why am I being charged for a service call?
You are being charged for a service call because your system is out of the original 1 year warranty period from time of installation OR we did not install your equipment we simply began monitoring your existing devices.
What can I expect to be charged if I need a technician to come and service my system?
Our standard service rate between 8am and 5pm is $85.00 per hour; 5:00pm-10pm is $105.00 per hour; 10pm-8am/Weekends/Holidays is $125.00 per hour. There is also a trip charge which ranges between $35 and $50 depending on your location.
What should I do if I accidentally set off my alarm?
Call our central station operators at 1-800-932-3822 and let them know that you accidentally set off your system. They will ask for your passcode, which is the proof you have the authority to cancel the alarm.
If I live in the city of Colorado Springs how many false alarms do I get before the CSPD revokes my permit?
You are allowed 3 false alarms (although they do charge for numbers 2 and 3) before they notify Emergency Network that your permit has been revoked. In order to reinstate your permit, the city of Colorado Springs requires that EN perform a service call to re-train and check your system. Service call charges apply, please see question 3 regarding service call rates.
I live in the county, what is the dispatch policy for the Sheriff’s Office?
The Sheriff’s office will dispatch provided a key holder for the residence/business will meet them at the location.
I accidentally pressed one of the panic buttons on my keypad what should I do?
Panics are automatic dispatch; you should call central station immediately at 1-800-932-3822 with passcode and inform of false alarm. Otherwise expect the authorities to arrive anticipating an emergency situation.
I received an invoice for Armed Guard response, what is this?
If the police will not dispatch to your location, Emergency Network will dispatch an armed guard from Colorado Springs Security Services. The charge for guard dispatch is $40 per response; you may elect to not have this service by notifying EN in writing that you do not want private response. Colorado Springs Security Services is not an available for all locations.
I am an existing customer in Colorado Springs and just received an invoice for CSPD police permit renewal. What is this about?
This is a new ordinance (ORDINANCE 08-129 ALARM LICENSES AND REGISTRATION”) from the CSPD implemented November 2008. All locations with a monitored alarm MUST register and renew the CSPD permit on an annual basis. The renewal date is based on the original “online” date of the monitored system.